Shipping & Returns

By placing an order through this website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.

Shipping Costs

We Ship out using Royal Mail tracked 24 delivery service in the UK and international tracked delivery worldwide.

Please note - Due to current demand, we only deliver within the United Kingdom

Delivery Terms

Shipping, Processing & Delivery Time

We ship from countries all around the world to ensure you receive your order as soon as possible. Processing is done the same day as purchase. We ship out every day before 2 pm.

Factors such as delayed logistics and customs clearings may have an impact on the shipping time.

UK Tracked 24 Delivery: Generally, takes 1-2 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 3 business days.

Ireland Tracked International: Generally, takes 5-7 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 9 business days.

Europe Tracked International Delivery: Generally, takes 5-8 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 9 business days.

Worldwide International Tracked Delivery: Generally, takes 7-10 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 12 business days.

Dispatch Time

Orders are usually dispatched within 1-2 business days of payment of the order. Our warehouse operates on Monday – Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Change of Delivery Address

For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched. If wrong address is added we are not obliged to replace the order.

P.O. Box Shipping

We will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.

Items Out of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. Items lost by Royal Mail will be replaced but only after 7 days .

Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged in Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service for the next steps. We will need the damaged goods returned to us. Then we can send out a replacement.

Duties & Taxes

Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website.

Import Duties & Taxes

Import duties and taxes for international shipments are to be paid by the customer.

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

Process for Parcel Damaged In-Transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Process for Parcel Lost In-Transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Customer Service

For all customer service inquiries, please email us at hello@sorsbotanicals.com.